I'm just checking if i'm right to be angry with bmw toronto dealership
one of the quick releases on my 2002 k1200rs with 57k miles had a crack which resulted in a spectacular 2 ft jet of gasoline from the right side of my bike.
i pulled over and it took me (no experience) less then 5 min to take off the fairing and put a tape over the quick release. that didn't work. i call for road assistance and they get my bike to the shining bmw toronto, a very nice looking dealership. that was at 9pm on mon.
i needed my bike to go to rochester from toronto in the evening and I assumed that it was a 30 min fix if they had the part.
i call them 8:05 am on tue. telling them that i dropped my bike and i need a new quick release ASAP. they tell me that they are very busy but will look at my bike and will give me a call. they say that they don't know how long it would take, they have to check on the availability of the part and blah-blah-blah.
at 12:30pm i call them. they tell me that they are looking at the bike. they tell me all about how my bike is beat up that it needs tires, brakes. and other things that won't bother me getting to rochester in the evening. i just ask them to do the quick release.
at 3:30 i call few dealer ships to find who has the quick release in stock. turns out bmw toronto has it. my only problem was that there are metal sleeves around the hoses. and i don't have tools. i find a hardware store and on my way to get the sleeves.
4pm bmw toronto calls me. "your bike is ready"
i get there. they tell me how nice they were to put in air in tires and a little more oil for free. then they say that parts didn't cost much for parts only $35.
and here is just labor $200 for 2 hrs. i ask why does it take 2 hrs? response: " well you have to take off the fairing ...". me: "took me 10 min". well you have to drain the liquids. i couldn't waste more time. paid and left.
they charge more then my local dealer in rochester. and as i understand it takes them more time to do the job then it would take me. they are more skilled then I am isn't that is the reason i'm paying more? and it took them a day.
if i'm correct to be angry at them. what would you suggest to do if i get in the situation like that again?
Thanks,
--Kirill





Baker330i said: